F.A.Q. & Support

What do I need to Sign-Up for a Retail Shopping Account?

To sign up for a Diverse Woodworking Retail Shopping Account, you will need a smile and the following credentials:

  • Personal Legal Name
  • a physical address
  • an email address
  • a phone number

You can get started right now! Click here to sign up for a Shopping Account!

*Approval may take up to 1 business day, though typically you will be approved within an hour.

Do you offer Free Shipping?

Yes! We offer free shipping on all orders to
the Continental United States!

And we offer reduced flat-rate shipping everywhere else!

We also periodically offer other types of discounts and rewards during promotional events. To enroll and receive our newsletter and gain access to even more special offers, including promo codes & coupons, free items, and much more, then click here to sign up for the newsletter!

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

Is there a Minimum Purchase Requirement?

No, there are no minimum-order requirements for retail purchases.

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

What is the Return Policy?

We want you to be 100% satisfied!

It’s that simple. If at anytime you have any problem, issue, concern, or question, never hesitate to Contact Us immediately.

You can call us from 8 AM to 5 PM, Monday through Friday @ 812-366-3000. If you’d like to read further, please consider the following link:

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

What is the Refund Policy?

We want you to be 100% satisfied!

It’s that simple. If at anytime you have any problem, issue, concern, or question, never hesitate to Contact Us immediately.

You can call us from 8 AM to 5 PM, Monday through Friday @ 812-366-3000. If you’d like to read further, please consider the following link:

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

What if I need to Cancel My Order?

We charge up to a 20% restocking fee on every canceled order.

  • Orders can ONLY be cancelled within 1 hour of placement.

  • Order updates / changes MUST be emailed to us within 1 hour of placement.

What is the Privacy Policy?

Your privacy is important to us!

We understand the risks of being in an online society with the constant threat of bad actors.

That’s why we take security seriously.

Your data is safely secured on a world-class enterprise-server with industry-standard malware-protection and SSL certification. Access to these records are compartmentalized and tightly restricted on a need-to-know basis.

If you’d like to read further, please consider the following links:

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

Are there any Production Lead Times?

No, our manufacturing process supports a huge warehouse which acts as a buffer to your orders. You’ll experience NO lead times whatsoever except in the most extreme conditions, such as:

  • Ordering a quantity over 5000 of any one SKU.
  • Ordering an original, custom-design in quantities over 2000.

Don’t miss out on regular promotions and special offers!

If you are excited to receive these special offers immediately, please subscribe here or contact Jennifer Elliott by email: sales@diversewoodworking.com.

Whats the difference between a "Palletboard" and a "Shiplap"?

There are many similarities between a palletboard and a shiplap. So many, in fact, that it’s best to look at how they differ:

A Palletboard’s defining difference is it’s regular square or rectangular shape.  While the Shiplap’s defining difference is it’s irregular stair-step shape.

Click the image to see more palletboards!

Shiplap, cutout , cutouts, stencils, pallet board , mdf wood, wooden cutouts, mdf cutout, cut out, shapes, canvas

Click the image above to see more shiplaps!

Where do your products ship from?

We manufacture and ship everything from the Heartland of America.

  • Our facility is located in beautiful Georgetown, Indiana
  • Our address is: 505 Maplewood Blvd, Georgetown, IN 47122
  • Located less than 15 minutes from the UPS International Hub enables faster fulfillment
  • Click here to see us on Google Maps!

What are your products made out of?

Our typical craft products are made from 1/4″ MDF, however we provide over 100 other materials in a range of thickness, including glass, acrylic, mild steel, and much, much more!

Here’s the short list of what we can shape for you:

  • ABS
  • Acrylic
  • Airbag Material
  • Alumina (ceramic)
  • Aluminum
  • Aluminum Film
  • Amodel
  • Annodized Aluminum
  • Annodized Steel
  • Bakelite
  • Barium Titanate (ceramic)
  • Bead-blasted Steel / Stainless Steel
  • Brass
  • Carbide
  • Cardboard
  • Cast Stainless Steel
  • CD Material
  • Ceramic
  • Coated Metals
  • Cold-rolled Steel
  • Copper
  • Cotton
  • Dieboard
  • Epoxy Resin
  • Fabrics (various)
  • Float Glass
  • Formica
  • Fortran (plastic)
  • FR4 (circuit board material)
  • Galvanized Tin
  • Glass
  • Glass-filled Epoxy
  • Glass-filled Nylon
  • Graphite
  • Hysol ink
  • Inconel
  • Kapton
  • Kevlar
  • Laser Engraveable Plastic
  • Leather
  • Lexan
  • Mild Steel
  • Mylar
  • Nickel (thin screen)
  • Nylon
  • Onyx
  • paper
  • painted Metals
  • PET
  • Phenolic
  • Plexiglas
  • Polycarbonate
  • Polyester fabric
  • Polyester Film
  • Polyethylene
  • Polyimide Material
  • Polypropylene
  • Polypropylene Sulfide
  • Polystyrene
  • Gasket Material
  • Polysulphone
  • Polyurethane
  • Porcelain
  • PVC
  • Quartz
  • Rubber
  • Rubber Hose
  • Sailcloth
  • Sandpaper
  • Shrink Tubing
  • Silicon Wafer
  • Silver
  • Speaker Cone Material
  • Stainless Steel
  • Stone
  • Styrofoam
  • Teflon
  • Thermoset Polyester
  • Titanium
  • Titanium Nitride
  • Tungsten Carbide
  • Tungsten / Molybdenum Wire
  • Ultem
  • Valox
  • Velvet Cloth
  • Vinyl
  • Wood
  • Wood Veneer

Do you offer any paint supplies or make any recommendations?

  • We don’t supply paint at this time, but we’ve found, and verified through customer feedback, that almost anything will work great on the high-quality mixed-media surface.
  • And because MDF isn’t as porous as canvas or other raw woods, you are not using as much paint per square inch, preserving supplies and saving money!

Where can I update my address?

We provide several ways to update your shipping or billing address.

Choose your favorite below:

  • You can update your billing or shipping address at any time by visiting your “My Account Page” and looking for the link labeled “Addresses“.
  • You can also jump straight to updating your address by following this link to your address page.
  • Or feel free to call us Monday through Friday from 8 AM to 5 PM (Eastern Standard Time!), and we’ll handle your request over the phone! You can reach us at 812-366-3000.

How do I Reset my Password?

We provide numerous ways to reset your password.

Choose your favorite below: